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Licence renewed for security firm at centre of hotel quarantine fiasco


A spokesman for Unified Security said the company had only become aware of the renewal in the past week, when the Licensing and Regulation Division updated its website.

The spokesman said the decision reflected the company’s “full compliance with the high level of regulation and expectation that all security companies operating in Victoria are required to meet”.

“The renewal of our license is in no way surprising and shows that Victoria Police recognises Unified Security as a responsible, capable operator that fully adheres to all of our compliance requirements,” the spokesman said.

Of the three companies contracted by the state government to supply security guards during hotel quarantine, Unified Security was handed the bulk of the security contracts, including at the Rydges on Swanston, which was the source of the most significant outbreak.

Unified Security received more than $30 million in contracts between late March and July, earning it far more than rivals MSS and Wilson Security, even though Unified was the only one of the three not on the government’s panel of pre-approved security suppliers.

The company also faced the most intense scrutiny during the hotel quarantine inquiry led by former judge Jennifer Coate.

David Millward, Unified Security Group director of national operations. 

David Millward, Unified Security Group director of national operations. 

In November, Unified Security director of national operations David Millward defended his company’s performance and accused the Andrews government of blame shifting.

Mr Millward told The Age that police and Australian Defence Force personnel would have been just as vulnerable as security guards had they been employed in the program that was set up and overseen by Victoria’s Department of Health and Human Services.


“The clear evidence from the hotel quarantine inquiry is that the primary cause of the outbreak was the appalling lack of infection-control protocols in the hotels and the confused and ineffective governance structure that meant no one knew who was in charge,” he said.

When handing down her findings in December, Ms Coate was unable to pinpoint who made the fateful decision to use private security guards, which she described as “an orphan, with no person or department claiming responsibility”.

She also found the process used by the Department of Jobs, Precincts and Regions to appoint private security firms was “not appropriate or sufficiently rigorous”.

“It was made in haste and without any risk assessment, led by staff that did not have the requisite experience and knowledge, and without any public health oversight or input.”

A Victoria Police spokeswoman said the Licensing and Regulation Division regularly assessed the suitability of individuals and businesses to hold private security licences and registrations.

“Victoria Police also undertakes a range of compliance and enforcement activities to ensure those with security licences are complying with the conditions of their licence,” the spokeswoman said.

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